Refund policy

30-Day Returns

Contact admin@durugoods.com within 30 days of delivery before sending any return. Include your order number and the reason for your request. Photos or video may be required for damaged, defective, or incorrect items, or for items that materially differ from their description.

Do not return an item to the address on the package. We will review your request and provide the approved return, replacement, or refund instructions. Items returned without authorization may not be accepted.

For change-of-mind returns, the item must be unused and in its original packaging. Return shipping is the customer's responsibility when a physical return is required.

For items confirmed as damaged, defective, incorrect, or materially not as described, the customer will not be charged return shipping when a physical return is required. Depending on the circumstances, the approved resolution may be a replacement, a refund, or another solution agreed with the customer.

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after another approved resolution is completed. Bank or payment-provider processing times may vary.

The 30-day return window does not limit the defect coverage and manufacturer’s warranty described below.

Defect Coverage & Manufacturer’s Warranty

Manufacturing faults, mechanical breakdowns, and comparable product issues qualify for return or exchange during the first 90 days after delivery. VEVOR also provides a standard 12-month manufacturer’s warranty covering repairs at no charge for eligible defects.

Contact admin@durugoods.com with your order number and photos or video of the problem. We will coordinate support with VEVOR and provide the return or repair instructions. Please obtain authorization before sending an item back.